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entrust IT jobs

Field 2nd Line IT Support Engineer - Milton Keynes Region

30,000 - 30,000 GBP
entrust IT
High Street, Broughton
30,000 - 30,000 GBP
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are seeking an experienced Field 2nd Line IT Support Engineer with at least 3 years of IT support experience, preferably including on-site networking. You must possess Maths and English qualifications equivalent to GCSE C or above, a full driving licence, and access to your own vehicle for client site visits in the region (expenses will be subsidized). A suitable home office environment for remote work along with some limited storage space for spare stock is essential. A DBS check is required, and other additional GCSEs at C or above (or equivalent) along with Microsoft and CompTIA certifications are desirable.

Technologies

Microsoft 365
Office 365

Responsibilities

As our IT Field Engineer, you will leverage your remote analysis experience to diagnose and support client issues. You will work closely with customers to understand their challenges, either recreating issues for diagnosis or escalating them to our 3rd line colleagues when necessary. You will take ownership of monitoring and following up on client issues, ensuring they progress to resolution. Additionally, you will be responsible for maintaining and improving technical documentation and are expected to provide out-of-hours support on a rotating schedule with your colleagues.

Description

This role will cover Milton Keynes and the surrounding region on a full-time, remote (work-from-home) basis. We value good communication, clarity in thinking, and a friendly demeanor. Our ideal candidate will have broad experience managing IT for organizations with 20-500 users and varying needs. You will enjoy a varied workload, which will provide an excellent opportunity for career progression and the chance to showcase your potential across a range of technical challenges. Key benefits include a friendly environment and the flexibility of home-based/remote working. If this sounds interesting to you, we encourage you to apply! Candidates with previous experience as a 2nd Line IT Support Engineer, 2nd Line Support, IT Engineer, or IT Field Engineer are also welcome to apply.
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You can find Support Engineer salaries in the UK here.

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