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IT Support Technician (Second Line) 6 month fixed term contract
35,000 - 35,000 GBP
The Snow Centre
Barton Dock Road, The Trafford Centre
35,000 - 35,000 GBP
Requirements
Must:
We are looking for someone with previous experience in a Second Line IT support role or a similar position. You should have a strong working knowledge of Windows environments, the Office 365 admin center, and Active Directory. An understanding of networks, printers, EPOS systems, and access control systems is essential. Experience with cloud migration projects is a plus. We value strong customer service and communication skills, the ability to work under pressure while prioritizing effectively, and a proactive, solution-oriented mindset. A full UK driving license is required if travel between sites is needed.
Responsibilities
In this hands-on role, you will provide second line support for incidents and service requests, specifically supporting leisure-specific applications such as booking systems, point of sale, and access control. You will manage tickets using an ITSM system to ensure timely resolution and communication. Your role will also involve liaising with third-party vendors and service providers to resolve hardware and software issues. You will support the setup, maintenance, and deployment of IT assets across our two locations, acting as a technical point of contact for our managers and team. Additionally, you will assist with project work, including system upgrades and rollouts, create and maintain technical documentation and user guides, and train front-line leisure staff on systems and basic troubleshooting.
Description
We are seeking an experienced Second Line IT Support Technician who understands the unique demands of the leisure sector and is ready to thrive in our fast-paced, guest-focused IT environment. This role is ideal for someone who enjoys variety and is passionate about driving continuous improvement in our IT service delivery. In return, we offer a competitive salary and holiday package, free use of our indoor ski slope, and a friendly, people-first culture where your input truly matters.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 913 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Extension Hub, Equator, Core-Asset Consulting, ApplianSys, DataAnnotation, Sizewell C, Treloar School & College among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.