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IT Helpdesk Technician
£26,000 - 29,000
TXM Recruit
Cannon Harnett Court 2, Stony Stratford
£26,000 - 29,000
Requirements
Must:
- 1-2 years of experience in a helpdesk or technical support role.
- Proficiency in Microsoft Windows and macOS operating systems.
- Familiarity with networking concepts (IP addresses, DNS, DHCP, etc.).
- Experience with helpdesk ticketing systems (e.g., Connectwise).
- Knowledge of Microsoft Office 365, Active Directory, and VPN software.
- Basic understanding of hardware components, including desktops, laptops, printers, and peripherals.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication abilities.
- Ability to prioritize and manage multiple tasks efficiently.
- Patience and customer-focused attitude when working with non-technical users.
Responsibilities
- Respond to helpdesk tickets and inquiries via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network-related issues for end-users.
- Assist with setting up, configuring, and maintaining desktops, laptops, printers, and mobile devices.
- Provide support for Microsoft Office Suite (Office 365), Operating Systems (Windows 10/11 Pro), and other software applications.
- Create, modify, and disable user accounts in systems such as Active Directory, Azure, Office 365, and other enterprise applications.
- Execute desk/office moves as needed.
- Reset passwords and resolve login issues.
- Ensure all assets (laptops, PCs, mobile devices) are documented and up to date.
- Monitor and troubleshoot network connectivity issues (LAN, WAN, VPN).
- Assist in maintaining and managing routers, switches, and firewalls as directed by the IT team.
- Ensure compliance with company security protocols and assist with antivirus and malware management.
- Assist in data backups, recovery, and software updates.
Description
- This is a full-time position based in our Milton Keynes head office, with an arrangement for one day of work from home. - The role may require occasional evening or weekend work to resolve critical issues or to complete office moves. - Candidates should have the ability to lift and move computer equipment as needed and may be required to drive to other offices located in Manchester, Derby, and London. - We are committed to fostering a supportive and dynamic work environment where technical expertise and customer service coexist.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2662 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, FCDO Services, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.