2459 IT & Software Developer jobs in the UK
Requirements
Must:
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- Previous experience in an IT helpdesk or similar role (ideally 6 months+).
- Strong telephone etiquette and effective face-to-face communication skills.
- Knowledge of Internet technologies.
- Familiarity with Unified Communications and Microsoft Teams Direct Routing is a plus.
- Experience in using and troubleshooting Microsoft-based operating systems.
- Experience in troubleshooting end-user computing technologies and custom application environments is preferred.
- Ability to work independently and as part of a team in a fast-paced setting.
- Excellent time management skills.
- Confidence in triaging and troubleshooting as required.
- A valid driving license is essential.
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Responsibilities
- Deliver remote technical support by answering inquiries via telephone and our CRM while adhering to agreed SLAs.
- Provide on-site IT support to our clients as needed.
- Maintain a high level of customer service at all times for all support requests while following internal processes.
- Take ownership of user issues, proactively addressing them, and keep clients informed throughout the resolution process.
- Accurately log all support requests in the helpdesk system and maintain complete documentation to enable seamless transfers if necessary.
- Respond positively to all client inquiries, helping them resolve issues effectively and efficiently.
- Collaborate with third parties to resolve issues as they arise.
- Participate in an on-call rota following successful completion of the qualifying period and training.
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Description
We are looking for a Managed Support Engineer to join our team in Glasgow, where you will provide exceptional customer-focused technical support to our clients, resellers, and partners. This diverse and technical role comes with comprehensive training, preparing you to assist with a variety of Internet, Cloud, and Unified Communications solutions. At KubeNet, we offer extensive training and foster an environment that supports your professional growth. Ideally, you will have experience in a company that focuses on IT and Unified Communications. In addition to a competitive salary and bonus structure, we provide a range of attractive benefits, including a comprehensive health care package, generous holidays, flexible working hours, and opportunities for professional development. Our culture is built on collaboration, teamwork, and open communication, allowing us to solve complex challenges together. As we grow, we aim to attract the best talent, welcoming individuality and valuing the unique contributions of each team member. If you meet the requirements and are eager to join our team, we encourage you to apply.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2459 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, PDL Finance Ltd, ProCheckUp Limited, EG Group, Amberjack Global Ltd, Computershare, Bank of England among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 90 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.