2662 IT & Software Developer jobs in the UK
Customer Technical Support Specialist
£33,000 - 59,000
STERIS
Osmaston Road 144, Derby
£33,000 - 59,000
Requirements
Must:
- 3-5 years of experience working in technical support of computers, networks, applications, etc.
- Experience with MS SQL Server
- Experience with the configuration of personal and laptop computers, printers, and various other hardware and software
- Ability to diagnose hardware repairs on computers and equipment
- Good interpersonal skills and the ability to communicate effectively and professionally with Customers in English
- Strong problem-solving and analytical skills
- Attention to detail and responsibility in performing tasks
- Physical location that can access high-speed internet (cable modem)
Responsibilities
- Provide direct front-line technical support for STERIS Infection Prevention Technologies software products
- Act as a first point of contact, providing remote technical and application support for software product end users
- Participate in 24/7 technical support coverage on a rotational basis
- Design simple to moderate complexity custom reports/queries using proprietary software and MS SQL Server
- Perform bulk data updates as needed for Customers
- Troubleshoot issues, identify root causes, and provide solutions
- Help customer IT staff identify and solve problems related to workstation and server hardware or software affecting software performance
- Assist Customers in understanding the functionality of software
- Document activity, issues, and resolutions for Customer support issues
- Provide technical expertise for implementation and upgrade calls with Customers
- Assist and advise Customers with server and workstation set-up
- Load data into Customer servers
- Validate workstation set-up prior to implementation visits
- Remotely install and configure STERIS software and interfaces on customer servers
- Coordinate technical activities and tasks with Customer IT counterparts
- Document activity and interactions with customer implementations and upgrades
- Assist in testing new proprietary software
- Identify areas of software, implementation, installation, or maintenance requiring improved documentation
- Write, review, and publish documentation to support software
Description
At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We are currently recruiting for a Customer Technical Support Specialist, an excellent opportunity to join our technical customer service team and drive the business forward through innovation. We offer a professional work environment that emphasizes growth and learning, along with the chance to make a significant impact in our customers experiences.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2662 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Future Talent Learning, The Outdoors Group Ltd, Dominic Harris Studio, Ctrl Alt, Drive DeVilbiss Healthcare, ILUX Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.