IT Solution Support Manager

We are looking for an ideal candidate who holds a degree in a computer-related field (or has similar proven experience) along with an ITIL qualification. You should have a proven working knowledge of Microsoft Software, Salesforce, D365 F&O, Power Apps & Automation, SQL, SharePoint, O365 products, and collaboration tools. An excellent understanding of applications within the housing sector is essential. You must be an excellent communicator, capable of positively leading a team, mentoring them to enhance their skills and knowledge, and ensuring ownership of issues and requests. A keen interest in emerging technologies and continuous professional development is valued. You should also possess proven experience in supporting IT-based projects delivered using structured methodologies and be adaptable to a continually changing environment with a significant program of business change. Analytical skills to address complex technical and business processes and recommend solutions that focus on the successful delivery of outcomes are necessary. The ability to develop and share knowledge with other team members while promoting a performance-based culture within the team is important. Experience in IT Governance and ITIL processes, including Change & Release management, is required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.