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IT Support Technician
£35,000 - 35,000
S. Norton & Co Ltd
Regent Road, Liverpool
£35,000 - 35,000
Requirements
Must:
- Proven experience in IT support or a similar hands-on role.
- Strong knowledge of PC hardware, software installations, and basic network troubleshooting.
- Awareness of IT security best practices and data sensitivity.
- Familiarity with Microsoft 365 applications and Windows operating systems.
- Ability to support and troubleshoot systems across a multi-site organization.
- Valid driver's license and willingness to travel between sites as required.
Responsibilities
- Offer timely technical support to users, diagnosing and resolving hardware and software issues.
- Set up and configure workstations, including PCs, laptops, printers, and other peripherals.
- Install and update software and drivers to ensure all systems operate efficiently.
- Check computer hardware (HDD/SSD, RAM, keyboards, monitors, etc.) to ensure full functionality.
- Provide hands-on support for IT equipment, including troubleshooting and repairing as needed.
- Configure, deploy, and troubleshoot mobile devices, tablets, and their associated peripherals.
- Assist with the management and use of the organization's Mobile Device Management (MDM) system to support mobile technology.
- Support the physical installation and maintenance of IT infrastructure, including network switches, cabling, and server racks.
- Maintain and update records of IT assets, including hardware, software, and licenses.
- Diagnose and resolve basic network connectivity issues, including routers, switches, and access points.
- Monitor network performance and escalate complex issues to senior IT staff or third-party vendors.
- Respond to 1st and 2nd line support requests, providing clear and effective solutions to user problems.
- Provide guidance and training to users on the proper use of IT systems and software.
- Document and maintain records of support tickets, repairs, and equipment inventory.
- Perform routine maintenance tasks, including system updates and hardware checks.
- Organize and schedule upgrades or patches with minimal disruption to users.
- Identify equipment shortages and assist in the procurement of new hardware.
- Work closely with the IT Systems and Support Engineer to address recurring issues and improve system performance.
- Provide feedback and reports on user experiences and common faults to inform IT strategy.
- Contribute to the deployment of new IT solutions and participate in IT projects as needed.
- Ensure all IT systems adhere to organizational security protocols and industry regulations.
- Monitor hardware and software for vulnerabilities, applying fixes or escalating as necessary.
- Assist in maintaining backups and verifying data recovery processes.
- Ensure compliance with cybersecurity policies and assist in user awareness training for security best practices.
Description
The IT Support Technician plays a crucial hands-on role in maintaining and troubleshooting our organization's IT systems, ensuring optimal performance across multiple sites. This includes diagnosing and resolving hardware, software, and network issues, as well as assisting with the setup and maintenance of IT equipment. We see this role requiring a proactive approach to problem-solving, excellent communication skills, and the ability to work across a range of technologies in a dynamic, multi-site environment. Key Competencies: - Technical Skills: Solid understanding of IT hardware, software, and networking principles. - Problem Solving: Analytical mindset with excellent diagnostic and troubleshooting abilities. - Communication: Ability to explain technical concepts in simple terms to non-technical users. - Time Management: Skilled at prioritizing tasks and working efficiently under pressure. - Flexibility: Comfortable adapting to changing priorities and handling a variety of responsibilities. - Customer Service: Strong interpersonal skills with a focus on user satisfaction. Desirable Skills: - Exposure to virtualization tools (e.g., VMware, HyperV). - Basic scripting skills (e.g., PowerShell) for automating simple tasks. - Familiarity with ITIL practices or similar frameworks. - Experience with mobile device support and familiarity with MDM solutions. - Understanding of backup solutions and disaster recovery processes.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 962 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Cencora, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Extension Hub among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.