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2nd Line Software Support Technician - eCom SaaS
£30,000 - 30,000
Recruitment Revolution
Castle Hill, Saltersford
£30,000 - 30,000
Requirements
Must:
We are looking for a solid understanding of remote desktop environments and networking. You should be a confident communicator, comfortable providing remote support and guiding customers through solutions. Experience in configuring software on PCs remotely is essential, along with a proactive approach to troubleshooting and customer care. You must have the ability to identify recurring issues and collaborate on long-term fixes with our Development team, as well as a strong understanding of how software impacts customer operations. Clear, confident communication skills are a must for explaining both simple and complex issues. It would be great if you have experience creating and reviewing knowledge base content too, along with SQL and C# knowledge, although these are bonuses and not essential.
Responsibilities
In this role, you will take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. You will act as the go-to expert for our 1st Line team, mentoring them and helping resolve escalated issues. As a trusted point of contact for customers, you will build strong relationships and ensure a seamless support experience. You'll keep everything running efficiently by accurately updating our CRM/ticketing system in real time. Your role will involve diving into incident resolution and root cause analysis to help prevent future issues, collaborating closely with 3rd Line teams to tackle complex technical challenges, and going beyond support by delivering exceptional customer service that builds trust. You will also participate in workshops and improvement sessions, bringing your ideas to enhance our systems and customer experiences.
Description
We are Khaos Control, an award-winning ERP SaaS provider powering SME retail, and we are excited to offer a full-time opportunity for a driven and customer-focused 2nd Line Software Support Technician. Our team thrives in a collaborative, relaxed working environment that values commitment, success, and placing the customer at the heart of everything we do. With a focus on accelerating your career in a fast-paced setting, we provide competitive salaries ranging from £28,000 to £32,000, a complete benefits package including an enhanced pension and life cover, a performance bonus, and more. You will enjoy hybrid working options, generous holiday allowances, and employee wellbeing services. If you are passionate about technology and ready to make a real impact, we would love to hear from you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 627 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Serac Group, Ecotricity Group Limited, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto among others, are currently hiring for Support roles in the UK.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 20 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is LA International Computer Consultants Ltd as they are hiring for 20 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.