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Graduate Software Support Engineer
£35,000 - 35,000
Pure Resourcing Solutions Limited
Primrose Lane, Angel
£35,000 - 35,000
Requirements
Must:
- Degree in Engineering (Electronics, Computer Science, or related discipline)
- Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand)
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to explain technical concepts clearly
- Adaptable, proactive, and able to work well under pressure
Desirable skills:
- Familiarity with Salesforce ServiceCloud or similar CRM tools
- Knowledge of international standards for instrument control (PXI, LXI, VISA, IVI)
- Practical experience with Test & Measurement instrumentation
Responsibilities
As a Graduate Customer Support Engineer, I will work directly with customers to troubleshoot issues, resolve technical questions, and provide guidance on the installation and use of our cutting-edge products. I will support customers with installation, configuration, and ongoing product queries; diagnose and resolve technical issues while escalating complex cases when necessary; create and update knowledge base articles, guides, and resources; deliver training sessions to help customers maximize their systems; act as a key link between customers and our internal engineering teams, sharing feedback to drive product enhancements; and work within agreed service levels to ensure a high-quality customer experience.
Description
This role is an onsite position based in Essex, paying up to £35,000. We are looking for a recent engineering graduate with a passion for problem-solving and helping customers succeed. This is an exciting opportunity to join our forward-thinking technology business. You will play a key role in ensuring our customers get the best from their products, becoming a trusted technical partner and making a real impact from day one. This role offers an excellent platform for a graduate engineer looking to start their career in a technical and customer-focused environment. You will gain exposure to complex systems, work alongside experienced engineers, and develop both your technical and professional skills within a supportive environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2891 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, BAE Systems, Kirintec Limited, NTT Data UK, FCDO Services, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.