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IT Support Apprentice
ÂŁ45,000 - 70,000
NatWest
South Gyle Crescent 21, Edinburgh
ÂŁ45,000 - 70,000
Requirements
Must:
- To be eligible for this programme, you’ll need to have either a Higher, an Advanced Higher, an A level, HNC, or HND in a STEM subject. Alternatively, you can qualify with a minimum of 12 months of experience in an IT-based role.
- We seek individuals with a passion for learning and strong determination, motivation, and drive to succeed.
- Strong communication, stakeholder management, and interpersonal skills are essential, enabling you to build and maintain relationships at all levels.
- We also look for the ability to maintain a strong customer focus, an innovative and creative mindset, good problem-solving skills, and an analytical, numerate, and logical skill set.
- Good planning and organizational skills with effective time management are required.
Responsibilities
- As an IT Support Apprentice within our Digital X – Core Solutions Team, you will provide support to ensure the operational health of the Mainframe platform, covering Incident and Change for Databases, Networks, or system Capacity and Performance.
- You will support the team’s activities to maintain the platform's integrity in line with technical roadmaps, while also accommodating change demands from Domains or Centres of Excellence.
- Your role will also include developing logical and systematic approaches to data analysis, network management, or database administration.
Description
Join us in October 2025 as an Apprentice in our Digital X – Core Solutions Team. We will provide you with all the technical training necessary to be successful in your role. You’ll complete the externally accredited Digital Technology – IT Support Level 8 apprenticeship programme, setting you up for excellent career prospects. We are committed to supporting our people, ensuring you succeed in completing your programme while being part of a growing community of apprentices.
We thrive through diversity and value a variety of backgrounds, perspectives, and opinions. If you share these values, you’ll fit right in with us.
Taking on this apprenticeship could be a fantastic starting point or change for your career, complete with support, guidance, training, and mentoring to help you reach your full potential. You’ll have a line manager to set you up with goals and an individual learning plan tailored to help you complete professional qualifications or technical trainings.
Your learning journey will involve working with various teams, systems, and applications, driving significant technology change, and gaining experience in a hands-on, analytical, or project-based environment, depending on your skills and interests.
This apprenticeship is a development programme designed for candidates with little or no qualifications or experience in the subject of study. If you possess substantial experience or qualifications in the subject, you may be overqualified and not meet the programme criteria.
You will join us with a competitive salary of ÂŁ25,020 and enjoy a range of protection, healthcare, and lifestyle benefits through our flexible reward programme, along with a generous holiday entitlement of 25 days plus bank holidays, and a monthly contribution to your retirement fund.
We offer various options to help our people thrive, from hybrid working to flexible hours, and this role is based in the United Kingdom, requiring all normal working days to be conducted within the country.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 968 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Defaqto, ApplianSys, Core-Asset Consulting, Extension Hub, RHP, UK Ministry of Defence, AWE among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 51 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 51 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.