945 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
Second Line Support Engineer
£46,000 - 46,000
Bidder Street, Bishopsgate
£46,000 - 46,000
Requirements
Must:
- I am looking for candidates with previous experience as a Second Line Support Engineer or IT Support Analyst.
- You should have a proven ability to support senior stakeholders (such as Chairmen, CEOs, CFOs, and C-Suite executives) with discretion and professionalism.
- Strong technical troubleshooting skills across a broad range of IT services are essential.
- Excellent communication skills, patience, and customer empathy are required.
- You must be able to adapt and learn in a fast-paced environment.
- Familiarity with ITIL processes and service management best practices is a plus.
Technologies
Active Directory
ITIL
LAN
Microsoft 365
VPN
Office 365
Responsibilities
- You will answer and resolve Service Desk queries in a timely and professional manner.
- Handling tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools will be part of your role.
- You are expected to triage issues effectively and escalate to relevant teams when necessary.
- Troubleshooting Microsoft applications, Teams Rooms, and office AV/meeting room technology will be a key responsibility.
- Providing support across hardware, software, and network-related issues is crucial to your role.
- You will ensure effective ticket management, root cause analysis, and documentation of remedies.
- Contributing to continuous improvement by updating knowledge bases and encouraging self-service is important.
- Delivering a consistent high-quality experience when supporting senior executives and C-Suite users is essential.
Description
- This is a full-time position offering £200 per day and is inside IR35. The contract duration is six months, and the role requires you to work on-site at St Mary Axe, five days a week. - As a proactive and customer-focused Second Line Support Engineer, you will be part of a leading building and civil engineering company’s Service Desk team. - The key interface for end users, the Service Desk plays a vital role in ensuring that IT delivers excellent service and maintains its reputation. - An ITIL-based approach underpins all aspects of service delivery, and exceptional communication skills, strong technical expertise, and a service-first mindset will be critical for success. - Success in this role can be measured by a high rate of first-time ticket resolution with minimal escalation, clear communication with proactive updates for end users, demonstrated fault-finding and root cause analysis, positive feedback from C-Suite and end users, and continuous improvement of Service Desk efficiency and knowledge base.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 945 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Cencora, Unisys, ApplianSys, u-blox, Serac Group, Bank of England, New Chapters support and Wellbeing among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.