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Second/Third Line Support Engineer
£40,000 - 40,000
MCS Group
Charing Cross, UK + Remote
£40,000 - 40,000
Requirements
Must:
We are looking for applicants who possess a strong foundation in IT support, ideally gained within a business or managed services environment. Essential requirements include:
- Minimum of 3 years' experience in a technical support role.
- A Level 5 qualification in an IT-related subject (or equivalent practical experience).
- Solid understanding of:
- Microsoft Windows & Office applications.
- Windows Server (Active Directory, Group Policy, Hyper-V).
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Entra ID).
- Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, firewall setup.
- Excellent communication and problem-solving skills.
- Strong organizational ability with the capacity to prioritize effectively.
- Full UK driving licence and access to own vehicle.
Desirable skills include:
- Familiarity with PSA systems (e.g., Autotask).
- Experience using RMM tools (e.g., Datto RMM).
- Knowledge of Intune, PowerShell scripting, or cloud-managed security solutions.
- Exposure to common business applications such as Sage.
Technologies
Active Directory
Firewall
Hyper-V
Microsoft 365
Sage
TCP/IP
Office 365
Responsibilities
In this position, you will:
- Provide remote and on-site technical support to business clients across Northern Ireland.
- Take ownership of incidents and service requests, managing them through to resolution via a professional services automation (PSA) tool.
- Deliver IT projects including system migrations, upgrades, and hardware rollouts.
- Proactively monitor and maintain client environments using RMM tools, ensuring issues are resolved before they cause disruption.
- Build strong relationships with clients, acting as a trusted point of contact and technical advisor.
- Stay up to date with emerging technologies, continuously expanding your knowledge base.
Description
We offer a competitive salary ranging from £30,000 to £38,000 depending on experience, along with additional overtime opportunities. Our benefits include private health insurance, a company pension, and free on-site parking. You will enjoy working in our Bangor office, which offers a straightforward commute with minimal traffic. This role ensures constant learning and professional development with exposure to varied technologies and clients. Join our friendly, close-knit team where your contributions will be recognized and valued.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 886 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, NTT Data UK, Bank of England, DWP Digital, BAE Systems, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 27 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 27 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.