2881 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
1st Line Support Engineer
ÂŁ26,208 - 26,208
Liberty CL Recruitment
Harts Farm Way, Waterlooville
ÂŁ26,208 - 26,208
Requirements
Must:
To be successful in this role, you will need previous commercial experience in a technical support role, ideally within a Managed Service Provider (MSP). You should have experience supporting Microsoft Windows and Apple Mac devices, as well as prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive, and Intune. Experience with Azure and a basic understanding of networking—including DNS, VLANs, and connectivity issues—are also required. We value customer focus and a strong desire to provide excellent customer service. Additionally, an understanding of ITIL and any computing certifications would be beneficial.
Responsibilities
As a 1st Line Support Engineer, you will be the first point of contact when a customer has a technical issue. You will support customers via telephone and email to troubleshoot and perform initial diagnoses of their issues. It will be your responsibility to prioritize incidents based on customer impact and urgency, document recurring issues, and share them with the team. You will also monitor system performance metrics and maintain communication with the customer, escalation routes, and the wider team on any issues. In this role, you will support and uphold the company’s Information Security Management System in line with ISO regulations.
Description
We are proud to work with a fantastic Managed Service Provider located in Waterlooville, offering hybrid working arrangements (3 days a week in the office). We are looking for someone who is inquisitive and possesses the technical capabilities to question, troubleshoot, diagnose, or escalate issues while providing superb customer service. In return, we offer hybrid working (2 days a week remote), private healthcare, special leave for birthdays and Christmas, casual Fridays with complementary breakfasts and afternoon drinks, volunteer days, and a company pension. If you have the skills and availability to succeed in this role, we encourage you to reach out to discuss further.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2881 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, NTT Data UK, Kirintec Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.