Retail Support Engineer

We are excited to invite you to be a part of a once-in-a-generation transformation that's shaping the future of one of the UK's most iconic institutions. As a leading operator in the UK's gaming and entertainment sector, we are looking for a Systems Support Engineer to join our cutting-edge technology team, supporting applications that serve millions across the nation. This role offers you the opportunity to contribute to a major transformation programme, modernising customer and retailer support systems at scale. You will play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText—ensuring they remain secure, efficient, and aligned with evolving business needs. Working collaboratively with internal teams and third-party providers, you will act as a second-line technical expert—owning incident resolution, proactive maintenance, and application development support—ultimately enhancing customer experiences and improving support services across the UK. If you believe this role is right for you, we encourage you to apply below.