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IT Support Assistant
£25,000 - 27,000
KHL Group
Southfields, Wadhurst
£25,000 - 27,000
Requirements
Must:
We are seeking someone with a proactive mindset, good problem-solving skills, and a desire to grow within IT. The ideal candidate will have:
- 1+ years of experience in a similar IT support role
- Strong understanding of Microsoft 365, Azure, and Office applications
- Experience supporting Windows-based hardware and software
- Excellent communication and troubleshooting skills
- The ability to work both independently and collaboratively in a hybrid setup
Desirable (training can be provided):
- Experience with SharePoint / OneDrive
- PowerShell scripting or automation skills
- Hyper-V, backups & recovery tools
- IP or PBX phone systems
- Power BI and data visualization
- MDM management (e.g., Maas360)
Technologies
Hyper-V
Microsoft 365
Office 365
Responsibilities
As our IT Support Assistant, I expect you to be the first point of contact for technical queries, supporting hardware, software, and systems across the business. Day to day, you will:
- Provide first-line IT support to office and remote users (Windows, Microsoft 365, Azure, hardware, and printers)
- Troubleshoot and resolve technical issues efficiently, escalating complex cases where necessary
- Assist with onboarding new employees and setting up IT equipment and access
- Maintain and support telephone and communications systems
- Manage user accounts, permissions, and hardware records
- Support the company’s proprietary software and CRM system
- Monitor backups and assist with routine maintenance checks
- Deliver excellent customer service to internal users, ensuring prompt and friendly assistance
- Collaborate with the Assistant IT Manager to maintain secure, efficient, and up-to-date systems
Description
At KHL Group, a diversified media company, we deliver information in whatever format the market demands. We utilize our strong market-leading magazine brands, along with digital magazines, newsletters, apps, directories, new media technologies, exhibitions, conferences, and awards to provide a route to market for our clients. You will join our friendly and growing IT team at our head office in Wadhurst, East Sussex. This is a hands-on, hybrid role that offers the perfect balance of collaboration, flexibility, and learning. We are committed to rewarding hard work with flexibility, development opportunities, and great benefits, which include: - Hybrid working model (3 office days per week – Monday & Wednesday required) - Early finish Fridays (1pm close!) - 32-hour work week (full-time) - Private healthcare (after qualifying period) - Pension scheme - On-site gym and free parking - A friendly and collaborative working environment Please note that this position is based in Wadhurst, East Sussex. Applicants must live within a reasonable commuting distance or be willing to relocate prior to starting. The right to work in the UK is required; unfortunately, visa sponsorship is not available for this role.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2008 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
PayItMonthly Ltd, TCMM Shutter Group Ltd, BAE Systems, Origin, BTL IT Solutions Ltd., Direct Online Services, Gelt Inc among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.