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Senior 2nd Line Desktop Support Analyst
65,000 - 65,000 GBP
ITS Recruitment
Lime Street, Liverpool Street
65,000 - 65,000 GBP
Requirements
Must:
- Minimum of five years of relevant IT support experience.
- Strong knowledge of Windows OS and MS-Office 365 Suite.
- Networking knowledge (TCP/IP, DHCP, DNS).
- 'A' level or equivalent education.
- Excellent customer service, oral, and written communication skills.
- Willingness to work flexible hours and overtime when needed.
- Experience in law firms or professional services is preferred.
Responsibilities
- Provide timely, professional 2nd line IT support and effective communication to our colleagues.
- Assist team members and help improve overall IT knowledge within the firm.
- Install, configure, and support desktops, laptops, telephone systems, and peripherals.
- Deliver second-line support and troubleshoot issues, escalating when necessary.
- Support audiovisual and video conferencing systems for meetings and events.
- Maintain accurate documentation and ensure meticulous adherence to processes.
- Manage IT inventory databases and coordinate vendor repairs.
- Act as a liaison for IT teams and firm management in the absence of the IT Manager.
- Evaluate and test new technology solutions for our London office.
Description
We are a prestigious 3,000-user, US-based law firm located in London, committed to fostering a collaborative, inclusive, and rewarding work environment. Our people-first culture drives our success and global growth, making us one of the world's top law firms. We invite proactive IT professionals who are seeking an exciting and rewarding challenge to join our team. If youβre enthusiastic about providing exceptional service, innovation, and teamwork, we look forward to hearing from you. Please apply with your CV.
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You can find Support Engineer salaries in the UK here.
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Which companies are hiring for Support Engineer jobs in the UK?
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The company with most openings is Proactive Appointments Limited as they are hiring for 31 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Proactive Appointments Limited as they are hiring for 31 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.