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IT Service Desk Analyst - 1st Line - Liverpool
£26,000 - 26,000
Circle Group
Columbus Quay, Liverpool + Remote
£26,000 - 26,000
Requirements
Must:
- I require a minimum of 6 months of experience in a similar 1st line IT support role.
- You should have experience working with helpdesk software, MS Office 365, and Windows 10.
- A good understanding of various systems and a passion for learning about new and upcoming technology and software is essential.
- You must possess the ability to find solutions and assist staff at all levels.
- Excellent communication skills are a must.
- You should be able to prioritize tasks and deliver on deadlines.
- I am looking for someone enthusiastic, hardworking, and a team player.
Responsibilities
- You will provide helpdesk and telephone support.
- You will be responsible for building and deploying laptop clones.
- Installing basic laptop components will be part of your duties.
- You will offer basic Microsoft Office 365 support.
- You will escalate and manage 2nd and 3rd-line support tickets.
- Carrying out basic Active Directory tasks will also be required.
- You will need to support users both remotely and on-premises.
- Creating user profiles and rolling out software centrally and manually are key responsibilities.
- Offering user laptop health checks will be part of your role.
- Managing all tasks via the helpdesk system is essential.
- You will review ticket trends with the line manager and support the team with ad-hoc IT tasks.
Description
We are a leading professional services company based in central Liverpool, employing over 800 people. We are looking for the right candidate to grow into this role and progress to a 2nd line position in the future. The starting salary for this position ranges from £24,000 to £27,000, along with benefits. If you would like to apply, please press apply now or send your CV. We also offer referral bonuses for successfully recommending candidates or new clients. Join us on our social media platforms to stay updated!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 868 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ApplianSys, u-blox, Serac Group, Cencora, Unisys, Bank of England, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Reed Technology as they are hiring for 21 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Reed Technology as they are hiring for 21 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.