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Chalkline jobs

1st Line IT Support Analyst - Microsoft 365 Specialist

£35,000 - 35,000
Chalkline
Maxwell Road Stage 1, Well End
£35,000 - 35,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Startup
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
To hit the ground running, we ideally seek candidates with 2-3 years' experience in a 1st line support role. Proven knowledge in the following areas is essential: - Microsoft 365 administration and support - Microsoft Azure and Entra - Intune and Active Directory - Windows Server (2019 / 2022 / 2025) - Networking basics, specifically routing, switching, and firewall rules - Printer troubleshooting and general IT support We also value strong written and verbal communication skills.

Technologies

Active Directory
Firewall
Microsoft 365
Office 365

Responsibilities

As our 1st Line IT Support Analyst, you will serve as the first point of contact for clients, resolving inbound support tickets and calls. Your role will include: - Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools - Monitoring proactive alerts and carrying out preventative maintenance tasks, such as backups, patching, and disk space checks - Delivering outstanding customer service while developing your technical expertise - Working with the latest technologies, including Microsoft 365, Azure, Intune, Windows, macOS, and networking and server tools

Description


At Chalkline, we are passionate about Microsoft 365 and strive to create a modern, forward-thinking IT environment. We pride ourselves on delivering exceptional client experiences and developing our people. As a Microsoft Solutions Partner in Modern Work & Azure Infrastructure with an Advanced Specialization in Azure Virtual Desktop, we are growing and looking to welcome a new member to our friendly Service Desk team. We invest in our people and their future by offering training, certifications, and opportunities to grow. In addition to a competitive salary of £25,000 - £30,000 (depending on experience), our package includes: - 28 days of holiday (including bank holidays) - Your birthday off (increasing with service) - Healthcare options, including a Medical Cash Plan and Enterprise Assistance Program after 1 month; Private Medical Insurance after 2 years - 4% matched pension contributions - Share scheme eligibility after 1 year of service - Regular team socials and away days (think axe throwing, darts, mini-golf, and more!) - Free parking, training programs, and career development opportunities If you are passionate about IT support and possess the expertise in Microsoft 365 to make an impact, we would love to hear from you. Join us at Chalkline, and take your career to the next level!
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You can find IT Support Engineer salaries in the UK here.

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