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Bournemouth and Poole College jobs

1st Line Desktop Support Apprentice

£12,000 - 12,000
Bournemouth and Poole College
North Road, Oakdale
£12,000 - 12,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Junior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
As our 1st Line Desktop Support Apprentice, you should ideally have: - 4 GCSEs, including maths and English or equivalent qualifications - Experience of using IT in education - A passion for IT & IT Systems - Basic knowledge of IT hardware and software applications - Knowledge of modern Windows Operating Systems - Competence in Microsoft Office applications - Availability for evening and weekend work - Attendance at college events (e.g., open evenings) outside of normal working hours - Capability to respond to emergencies outside normal working hours - Willingness to work across all sites

Responsibilities

In your role as our 1st Line Desktop Support Apprentice, you will: - Provide support to students and staff using the IT network - Assist staff and students in the use of IT and AV systems and equipment - Install, maintain, service, clean, and repair IT, Audio Visual, and presentation systems as directed - Deliver, issue, and receive IT systems and materials to and from staff and students as necessary - Ensure that all College IT Desktop systems are well maintained and operated according to sound educational practices and current health and safety regulations, reporting any abuse of IT and presentation systems and taking appropriate remedial action - Respond to customer inquiries in a professional and helpful manner - Resolve most requests for assistance at the first point of contact, using remote tools where appropriate - Provide operational and technical support to our customers who contact the IT Helpdesk - Attend regular briefing meetings - Report cases of IT system abuse to supervisors - Maintain necessary records as directed

Description


At Bournemouth & Poole College, we are looking to recruit a 1st Line Desktop Support Apprentice on a full-time, fixed-term contract, offering a salary of £12,718 per annum. Our staff are passionate and committed to achieving the very best outcomes for our students – we transform lives. We recognize and value our people as our most important asset in achieving the strategic outcomes outlined in our College's Strategic Plan. It is through our people that we deliver an excellent student experience, positively impacting our local community. We value inclusion and are committed to promoting equality, diversity, and inclusion, ensuring a diverse, skilled, and motivated workforce that is empowered and engaged. This commitment makes our College a unique, vibrant, and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd, a subsidiary of the College. You will receive excellent benefits along with your competitive salary, including 27.5 days of annual leave plus bank holidays (increasing to 30.5 after 5 years) and up to 4 additional days during the Christmas closure period, access to discount schemes at multiple retailers, and enrollment in the NEST Pension Scheme. If you believe you are the right candidate for this 1st Line Desktop Support Apprentice role, we encourage you to apply now! We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff to share this commitment. The successful applicant will be required to undergo appropriate safeguarding checks, including an enhanced DBS check and proof of the right to work in the UK.
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