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AV & IT Support Analyst
£35,000 - 35,000
Bibby Financial Services
Astrop Road 29, Kings Sutton + Remote
£35,000 - 35,000
Requirements
Must:
- Experience with provisioning services and AV
- Excellent customer service skills with the desire to exceed customer expectations
- Excellent communication skills, both verbal and written
- Excellent organization and prioritization skills
- Ability to establish and maintain effective relationships with customers, colleagues, and suppliers
- Ability to work independently and as part of a team
- Ability to work effectively under pressure
- Strong Microsoft Office skills, particularly in Excel
- Good understanding of IT security principles and controls
- Skilled in documenting processes and procedures
- A proactive approach to problem-solving and a genuine desire to get to the underlying cause of issues while improving service
Responsibilities
As your AV & IT Support Analyst, I will be responsible for:
- Providing technical support for all aspects of the Audio Visual service across all BFS offices, including guidance and technical expertise for the business.
- Owning and managing the relationship with the AV Service Provider and producing best practice advice for internal customers.
- Taking ownership of resolving technical issues escalated from the IT Service Desk to ensure timely resolutions.
- Proactively managing the health of the AV system to ensure optimal performance when needed.
- Offering VIP IT support to the BFS Board and Executive Leadership team, which includes assisting with software, hardware, and AV-related issues.
- Working on tickets in the ITSM tool to provide exemplary hardware and software provisioning service, while visiting UK and other offices as needed to resolve IT issues that cannot be handled remotely.
- Ensuring that technology is operational on site, managing the provision of new, replacement, and allocation of equipment, and planning, testing, and undertaking endpoint deployments or updates.
Description
At BFS, I am proud to offer a competitive salary ranging from £32,000 to £37,000 per annum, along with private healthcare for you and your family, a company pension scheme, and a wide range of flexible benefits, such as gym memberships, technology options, and health assessments. Additionally, I provide access to an online wellbeing center, a range of discounts from numerous businesses, and 25 days of holiday that can increase with service, with options to buy or sell more. Since 1982, I have supported small and medium-sized enterprises (SMEs) and currently assist over 9,000 businesses worldwide. My focus is on building relationships, both internally and externally, which sets us apart from our competitors. I recognize the importance of my colleagues and strive to create a fast-paced, varied environment where trust, ownership, flexibility, fun, and client delivery are paramount. I am committed to empowering my team members to grow in ways that resonate with them while celebrating their successes. If you are interested in becoming part of my team as an AV & IT Support Analyst, please click ‘Apply’ today. I am eager to hear from you! I am fully committed to being an inclusive workplace, ensuring that everyone has an equal opportunity to reach their full potential. If you require any adjustments to support you through the recruitment process, please let me know. Applications may close early, and I kindly ask that no agencies reach out.
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