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Application Support Lead
£31,720 - 39,520
BIMM University
Brunswick Street West 38-42, Hove
£31,720 - 39,520
Requirements
Must:
- Proven experience delivering application support in a complex, multi-system environment.
- Experience managing or supervising a small team or support function.
- Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships.
- Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practices in fast-paced environments.
- Experience within the education sector, particularly with Student Information Systems and the academic lifecycle.
- The ability to manage Business-As-Usual (BAU) change control, risk assessment, and escalations effectively.
- Excellent problem-solving skills, with a proactive approach and attention to detail.
- A collaborative, team-focused attitude, with integrity, accountability, and adaptability.
- Willingness to occasionally work evenings and weekends, and to travel to campuses where needed.
Responsibilities
- Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritized, and resolved quickly.
- Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities.
- Act as the escalation point for complex or high-impact issues, collaborating with superusers, subject matter experts (SMEs), and third-party vendors.
- Monitor and maintain our helpdesk system to ensure accuracy, timely responses, and exceptional service.
- Work with stakeholders across Technology Operations, Cyber Security, and Data Governance to ensure compliance and secure handling of data.
- Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes.
- Identify trends in support requests and recommend proactive improvements.
- Produce clear reports on ticket management, risks, and successes for senior stakeholders.
- Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows.
Description
At BIMM University, we are more than just an educational institution; we are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. We are a values-led organization, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do the Right Thing, and Own It. In addition to joining a committed and dedicated team, you will have access to: - 25 days holiday per year (FTE) - SMART pension - A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organization. We are committed to promoting the safety and welfare of our students; therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check/enhanced check with barred list if required by statute and internal policy.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1779 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.