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Data & Analytics - Alteryx Support Specialist

45,000 - 45,000 GBP
BAE Systems
Market Square, Preston
45,000 - 45,000 GBP
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are seeking candidates with the following essential skills and experiences: - In-depth knowledge of the Alteryx product suite, particularly with expertise in Designer; familiarity with Server is a plus. - Solid experience in a data-driven environment. - Ability to quickly grasp best practices and provide feedback within proposed solutions and broader content. Desirable qualifications include: - Experience working within a service-focused environment. - Exposure to ServiceNow and Atlassian JIRA. - Familiarity with the ITIL framework. - Experience working with the Windows Operating System.

Technologies

Alteryx
Atlassian
ITIL

Responsibilities

As part of our team, I will expect you to: - Act as the technical lead, providing expert support across the Alteryx product suite to all users and delivering value through best practices. - Provide technical leadership and guidance, focusing on developing and promoting new key functionality for wider use across BAE Systems. - Manage internal and external suppliers to meet agreed service levels, challenging when necessary to ensure optimal performance. - Collaborate with developers to manage incidents and resolve Alteryx-related issues using advanced problem-solving skills. - Oversee Alteryx service activities, including administration, query resolution, and troubleshooting product faults. - Lead Alteryx product upgrades, ensuring alignment with BAE Systems' requirements. - Support architects and development teams to ensure a smooth transition of future Alteryx deliverables into service. - Transfer critical Alteryx skills to department staff to enhance the skill set of internal developers. - Ensure compliance with BAE Systems' IT policies, operational standards, and governance framework through close collaboration with key enablers (IM&T) and standard setters (Shared Services D&A Architecture team).

Description

We offer competitive compensation for this position, with a salary of circa £47,500 depending on skills and experience. You will also benefit from a competitive pension scheme, employee share plans, and an extensive range of flexible discounted health, wellbeing, and lifestyle benefits, including a green car scheme, private health plans, and shopping discounts. You may also be eligible for an annual incentive. Join our dynamic Data and Analytics team, where you will play a key role in delivering, supporting, and maintaining the Alteryx service across BAE Systems. You will tackle challenges head-on, identify improvement opportunities, and optimize service performance, contributing to enhancing reliability and boosting adoption of Alteryx within the organization. At BAE Systems, we value diversity and aim to create an inclusive culture. We welcome candidates from all backgrounds, particularly from underrepresented sections of the community, including women, ethnic minorities, individuals with disabilities, and LGBTQ individuals. If you have a disability or health condition that may affect your performance in certain assessment types, please inform your recruiter about potential reasonable adjustments. Please note that many roles at BAE Systems are subject to security and export control restrictions. All applicants must meet the Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting based on residency in the UK. We look forward to receiving your application before the closing date of 17th April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role, so please apply early if interested.
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