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IT Service Delivery Manager
£30,000 - 40,000
Alphascan
15 East Links, Tollgate, North Stoneham
£30,000 - 40,000
Requirements
Must:
- Proven experience in IT service delivery or operations management.
- Strong understanding of technical support on a 1st or 2nd line knowledge base.
- Excellent communication and stakeholder management skills.
- Experience with PSA ticketing systems (Halo).
- Ability to lead cross-functional teams and manage competing priorities.
- Familiarity with cybersecurity and patch management practices is a requirement.
Responsibilities
- Lead and manage the IT service delivery team to meet SLAs and KPIs.
- Oversee incident, problem, and change management processes.
- Act as the primary point of contact for client escalations and service reviews.
- Collaborate with technical teams to ensure seamless service transitions and implementations.
- Monitor performance metrics and drive service improvement initiatives.
- Maintain documentation and compliance with ITIL best practices.
- Manage vendor relationships and third-party service providers.
- Support business continuity and disaster recovery planning.
Description
We are an ISO accredited, growing managed IT support company based in Eastleigh, Hampshire, providing IT support, Cyber Security, VoIP, and Cloud services to businesses across the South Coast and beyond. We are seeking a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. What we offer includes vendor accredited training courses, a full-time role (Monday to Friday with Hybrid/Office-based options), a salary range of £30K – £40K per annum (depending on experience), access to and use of a company vehicle, and 23 days of holiday per annum plus additional holiday for your birthday. If this sounds like your ideal next role, we encourage you to apply today with your CV.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1712 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, Leidos, HM Land Registry among others, are currently hiring for IT roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.