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3rd Line Support Engineer
£45,000 - 45,000
XACT PLACEMENTS LIMITED
Trafalgar Square, South East London
£45,000 - 45,000
Requirements
Must:
We are seeking a proactive, customer-focused 3rd Line IT Support Consultant to join our growing team. Essential skills for this role include strong communication abilities, a customer service mindset, and proven troubleshooting skills in a fast-paced environment. You should have experience with Microsoft 365, Azure, Intune, Windows Server, and Exchange. Knowledge of networking (including VLANs, VPNs, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP) is essential, as well as familiarity with security solutions (such as Sophos and Cisco Umbrella) and hardware support (including Dell, HP, and Lenovo). A full UK driving license is required. Bonus skills that would be advantageous include a degree in IT or a related field, four years in a similar role (preferably within a Managed Service Provider), MCSA, Azure, or Microsoft 365 certifications, ITIL Foundation, and experience with VMware vSphere, SAN, and iSCSI.
Responsibilities
In this dynamic role, you’ll deliver top-tier customer service at all times while providing expert on-site, remote, and phone support. You will manage and improve IT processes, infrastructure, and security, lead and implement major IT projects, and research, test, and evaluate emerging technologies. Additionally, you will act as an escalation point for 1st and 2nd line support, work with third-party vendors to resolve complex issues, keep our documentation sharp and up-to-date, and mentor and guide junior team members.
Description
This position offers a competitive salary based on experience and combines remote, office, and on-site support across Oxfordshire and the Midlands. You will be part of a friendly, fast-moving team handling business-as-usual (BAU) support, major projects, and providing technical leadership. We are committed to your career growth with fully funded training and certifications, along with several perks such as a company pension, bonus scheme, life insurance, and benefits including a company car, phone, and broadband. If you're a problem-solver with a "can-do" attitude and a passion for technology, we want to hear from you. Apply now to level up your career with us!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 938 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Dementia UK, u-blox, Defaqto, ApplianSys, Core-Asset Consulting, BAE Systems, ClearCourse among others, are currently hiring for Support roles in the UK.
The company with most openings is La Fosse as they are hiring for 32 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is La Fosse as they are hiring for 32 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.