IT Helpdesk Technician

- Respond promptly to client enquiries via phone, email, or in-person. - Diagnose and troubleshoot hardware, software, and network issues. - Escalate complex problems to senior technicians or relevant teams. - Maintain accurate records of incidents and resolutions. - Collaborate with the rest of the Technical Support team to resolve technical challenges. - Participate in team meetings, knowledge sharing sessions, and training. - Contribute to the development of best practices and standard operating procedures. - Assist in deploying and configuring hardware and software solutions at client locations. - Conduct system upgrades, installations, and migrations. - Provide on-site support during project implementations. - Ensure client satisfaction by delivering high-quality service. - Create and update technical documentation, including user manuals and troubleshooting guides. - Maintain an inventory of hardware, software licenses, and peripherals. - Adhere to security protocols and policies. - Assist in maintaining compliance with industry standards (e.g., GDPR).