IT Support Engineer

- I will deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone and email. I will collaborate with the wider IT Team when needed and communicate effectively with all stakeholders. - I will ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes and ensuring accurate assignment of tickets. - I will provide a clear communication channel between customers and the IT organization, managing expectations and setting the standard for customer engagement. - I will maintain a high level of customer service, understanding the impact issues have on customers and our business, and managing them appropriately. - I will maintain and share knowledge of supported products and services, as well as contributing to an understanding of our company's organization and the customers we serve. - I will adhere to, promote, and support the company’s Information Security policies.