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Returns Administrator
£22,000 - 27,000
Stratospherec Ltd
Dracaena Crescent, Guildford
£22,000 - 27,000
Requirements
Must:
- I am looking for a detail-driven and highly organized individual who takes pride in accuracy and efficiency.
- A methodical and proactive approach is essential for creating order from chaos.
- No previous experience in returns or distribution is required; the right mindset is what matters, as I am willing to teach you everything you need to know.
- The ability to commute to Guildford 5 days a week is a must.
Responsibilities
- I will have you at the heart of our returns operation, processing every product that comes back into the warehouse quickly, accurately, and with care.
- Your responsibilities will include:
- Logging, inspecting, and testing returned hardware.
- Accurately updating return records in our system.
- Identifying faults or damage and categorizing returns appropriately.
- Coordinating with our customer support team.
- Organizing replacements or refunds from our suppliers for faulty products.
- Maintaining a tidy and well-organized returns area.
- Spotting patterns or recurring issues and suggesting process improvements.
Description
We are a fast-growing e-commerce tech hardware supplier, powering the distribution of major networking and smart home brands. We ship thousands of products monthly through our platform and major online channels, ensuring our customers receive next-day delivery, a smooth buying experience, and even a personal video of their order being packed. This is because we genuinely care about doing things properly, including the returns process. In addition to a competitive salary of £22,000 - £27,000, I offer a range of benefits including a MacBook, health care, pension, casual dress code, company events, employee discounts, private medical insurance, store discounts, and access to great coffee, fresh fruit, soft drinks, and a run club.
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