2876 IT & Software Developer jobs in the UK
IT Helpdesk Coordinator
£28,000 - 28,000
Southern Communications Ltd
Down Street, Dummer
£28,000 - 28,000
Requirements
Must:
I am looking for a candidate who possesses the following skills and qualifications:
- Strong customer service and effective communication skills
- Excellent organisational and time management abilities
- Capability to define issues and requests, collect data, establish facts, and draw valid conclusions
- Experience using Microsoft Windows 11 and Microsoft Office products
Responsibilities
In this role, you will be responsible for:
- Handling day-to-day 1st line calls and performing ticket triage, ensuring first-time fixes for incidents and requests
- Meeting Service Level Agreements (SLAs) while keeping tickets organized and up to date
- Serving as the first point of contact for all users within the business
- Contributing to request and incident resolution through remote analysis and support at the desktop level, focusing on first-time fixes before escalating to 2nd line support
- Escalating incidents and requests to 2nd line support or, when necessary, to the Group IT Service Desk Supervisor and Manager
- Maintaining high-quality ticket logging and prioritization, ensuring responses are timely and provide meaningful feedback
- Tracking user inventory and status for desktop hardware and software throughout the Group
- Reviewing monitoring alerts and organising repairs for IT equipment when necessary
- Supporting and maintaining the user, desktop, peripheral, and software environment to ensure that Business As Usual (BAU) services are consistently available
Description
We are offering a competitive salary ranging from £21,000 to £28,000, along with a rotating shift pattern of 8:00 - 16:30 and 9:00 - 17:00. Our benefits include: - 21 days of holiday, increasing to 22 days after 3 years and 25 days after 5 years - An extra day off for your birthday - A buy holiday scheme - Employee Assistance Program - Free onsite parking - Enhanced company sick pay - Discounted retail vouchers - Reduced gym membership - Annual salary review - SCG mobile benefit - Employee referral bonus - Onsite canteen offering free croissants and freshly made soup At SCG, we pride ourselves on being an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are also dedicated to supporting applicants with disabilities; we will strive to make necessary adjustments to ensure a fair and accessible recruitment process.
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How many IT Support Engineer jobs are in the UK?
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Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.