2689 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
First Line Support Engineer
£28,000 - 28,000
Southern Communications Ltd
Down Street, Dummer
£28,000 - 28,000
Requirements
Must:
- Excellent customer service and effective communication skills.
- Strong organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 10 and Microsoft Office products.
Responsibilities
- I will be responsible for handling day-to-day first line calls and ticket triage, ensuring first-time fix of incidents and requests.
- I will ensure that Service Level Agreements (SLAs) are met, keeping tickets updated and being the first point of contact for all users within the business.
- I will contribute to request and incident resolution by performing remote analysis and providing support to end users at the desktop level, with an emphasis on first-time fixes before escalating to 2nd line support.
- In necessary cases, I will escalate incidents and requests to 2nd line support or to the Group IT Service Desk Supervisor and Manager.
- I will maintain high-quality ticket logging, ensuring tickets are correctly identified and prioritised, with timely responses containing meaningful feedback.
- I will track user inventory and the status of desktop hardware and software across the Group.
- I will review monitoring alerts and organise repairs for IT equipment when necessary.
- I will support and maintain the user desktop, peripheral, and software environment to ensure that business-as-usual (BAU) services are available day-to-day.
Description
We are looking for a candidate to join our Group IT Service Desk in Basingstoke as First Line Support, with a salary range between £21,000 and £28,000. We offer 21 days of holiday, increasing to 22 days after 3 years and to 25 days after 5 years, as well as an extra day off for your birthday. Other benefits include a buy holiday scheme, Employee Assistance Programme, free onsite parking, enhanced company sick pay, discounted retail vouchers, reduced gym membership, annual salary reviews, and an employee referral bonus. Our onsite canteen offers free croissants and freshly made soup. SCG is proud to be an equal opportunities employer, welcoming applications from all parts of the community, and is committed to supporting applicants with disabilities to ensure a fair and accessible recruitment process.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2689 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 66 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 66 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.