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First Line Support Engineer
£28,000 - 28,000
SCG South West
Gaunt's Earthcott Lane, Gaunts Earthcott
£28,000 - 28,000
Requirements
Must:
- Excellent customer service and effective communication skills.
- Strong organizational and time management skills.
- Ability to define issues and requests, gather data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Responsibilities
- I will manage day-to-day first line calls and ticket triage, striving for a first-time fix of incidents and requests.
- I ensure that service level agreements (SLAs) are met, keeping tickets up to date as the first point of contact for all users within the business.
- I will contribute to request and incident resolution by providing remote analysis and support to end users at the desktop level, emphasizing first-time fixes before escalating issues to second line support.
- I will escalate incidents and requests to the second line or, when appropriate, to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- I will ensure tickets are logged accurately and prioritized appropriately, responding in a timely manner with meaningful feedback.
- I will track user inventory and status regarding desktop hardware and software throughout the group.
- I will review monitoring alerts and organize repairs for IT equipment when necessary.
- I will support and maintain the user desktop, peripheral, and software environment to ensure business-as-usual services are available daily.
Description
I am seeking a First Line Support Engineer to join our Group IT Service Desk based in Bradley Stoke, Bristol, with two days in the Cardiff office. The salary ranges from £21,000 to £28,000, and I offer a rotating shift pattern of 8:00-16:30 and 9:00-17:00. We take pride in our equal opportunities policy, welcoming applications from all segments of the community. I am committed to supporting applicants with disabilities and will make necessary adjustments to ensure a fair and accessible recruitment process. Additionally, I offer a range of benefits, including 21 days of holiday (increasing to 22 days after three years and 25 days after five years), an extra day off for your birthday, a buy holiday scheme, an Employee Assistance Programme, free onsite parking, enhanced company sick pay, discounted retail vouchers, reduced gym memberships, an annual salary review, mobile benefits, an employee referral bonus, and an onsite canteen providing free croissants and freshly made soup.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2784 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Workflo Solutions, TCMM Shutter Group Ltd, Mark1 IT Solutions Ltd, BTL IT Solutions Ltd., PayItMonthly Ltd, Paratech Coating UK ltd, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.