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Technical Support Executive
£22,000 - 28,000
Recruitment Services UK
Elmfield Park, Bromley
£22,000 - 28,000
Requirements
Must:
- You should be educated to A-Level, BTEC Standard or Higher.
- We expect you to have good interpersonal and communication skills, with confidence in calls and video meetings.
- A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues is essential.
- Excellent verbal and written English is required.
- You should be a conscientious worker with a strong work ethic.
- A working knowledge of Google Sheets and Microsoft Excel is important.
- We look for someone who is organized, accurate, proactive, and ready to work as part of a team.
- You need to have a high technical aptitude with an interest in web technology and creative industries.
- An understanding of (or willingness to learn) Content Management Systems (WordPress), SSL Technology, and Google Analytics is beneficial.
Responsibilities
- As the first point of contact for clients, you'll help them with their websites via phone, email, or live chat, logging, troubleshooting, and resolving support tickets in Zendesk, escalating issues to our development team when necessary.
- You’ll deliver online support sessions to assist schools in maximizing the potential of their sites.
- Hands-on involvement in populating content, testing, and QA on client websites will be a key part of your role.
- Building great relationships with clients and providing outstanding support in line with our service level agreements (SLA) is essential.
- You'll assist the internal team with basic hardware and software setup as required.
- Following company policies on data protection and security (including GDPR compliance) is a must.
- We encourage you to contribute ideas, feedback, and enthusiasm to help our business thrive.
Description
We are Cleverbox, a leading creative agency collaborating with over 1,200 schools and colleges across the UK and beyond. We are expanding rapidly and are seeking a bright, confident, and curious entry-level Support Analyst to join our friendly and innovative team in Bromley. This role is perfect for school, college, or university leavers eager to dive into the world of digital, websites, and customer support. We value your enthusiasm, problem-solving mindset, and passion for digital technologies over prior experience. With us, you will gain hands-on training, grow your skills swiftly, and become part of a talented tech team that supports many educational institutions. You'll enjoy regular team discussions, continuous professional development opportunities, and a dynamic work environment where no two days are alike. If you're curious about technology, love solving problems, and wish to begin your career in a client-focused, creative, supportive, and social environment, we would love to hear from you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2262 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.