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Professional Services Manager - Implementation
£65,000 - 65,000
Recruitment Revolution
Castle Hill, Saltersford
£65,000 - 65,000
Requirements
Must:
- Proven expertise in software functionality and implementation; ERP experience is highly desirable.
- Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.
- Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.
- Solid understanding of business processes and the application of software solutions to enhance operational efficiency.
- Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.
- Highly organized multitasker with sharp analytical skills and a proactive, problem-solving approach.
- Willingness to travel across the UK as needed (clean driving license essential).
- High energy, positive attitude, and a passion for delivering value and exceeding expectations.
- Experience using tools such as SQL and reporting applications, including PowerBI and Microsoft 365 products to produce management reports.
- Ability to work to deadlines and record activities via time recording apps.
- Experience in developing teams and maximizing utilization and chargeability rates.
Responsibilities
- Lead software implementations and guide customers through training and demos.
- Manage a talented Professional Services team.
- Conduct customer requirement gathering sessions to uncover business needs and ERP integration opportunities.
- Develop tailored ERP solutions with impactful presentations and demos.
- Manage implementation timelines, ensuring alignment with specifications, client goals, and objectives.
- Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations.
- Deliver hands-on support throughout and after implementation, resolving issues promptly.
- Proactively manage expectations to keep projects on track and within budget.
- Provide post-launch follow-ups and consultancy support post go-live for a specified period.
- Assist in the migration of data and configuration setup, working alongside the customer.
- Design and lead engaging training sessions tailored to diverse learning styles.
- Assess training needs and adapt delivery to maximize customer confidence and system adoption.
- Foster strong relationships across internal teams and customer stakeholders to drive project success.
- Line manage other consultants and trainers within the Professional Services team, ensuring they are fully engaged, particularly in chargeable activities, and mentor them daily.
Description
At our company, we thrive on bringing software to life and love solving real customer problems to make technology work for people. As an award-winning ERP SaaS provider, we power SME retail, wholesale, warehousing, and stock distribution, leveraging over 20 years of experience in the eCommerce, retail, and logistics sectors. Our goal is to provide solutions that empower businesses to take control of their daily operations. We are committed to creating a relaxed working environment where motivated, self-disciplined individuals can flourish without needing strict rules. We are looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and excellent interpersonal skills. If you're ready to accelerate your career and make a meaningful impact in a dynamic, customer-focused role, we want to hear from you. Our offering includes a competitive salary between £50,000 - £65,000, a comprehensive benefits package including an enhanced pension, life cover, performance bonuses, hybrid working, and ample opportunities for career growth within our successful, expanding business. If this sounds appealing, we encourage you to apply for a direct path to our Leadership Team.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 794 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
ApplianSys, u-blox, Serac Group, Cencora, Unisys, BAE Systems, NTT Data UK among others, are currently hiring for Manager roles in the UK.
The company with most openings is Hays as they are hiring for 25 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Hays as they are hiring for 25 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.