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IT Technical Support
£15,000 - 18,000
Lytton Gardens, Welwyn Garden City
£15,000 - 18,000
Requirements
Must:
- Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
- Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
- Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
- Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
- Excellent communication skills and a customer-focused mindset.
- Experience in a 24/7 shift environment with strong call handling skills.
Responsibilities
- Investigate and diagnose technology issues reported by users.
- Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
- Identify wide-impact issues and engage relevant teams to resolve them within SLA.
- Provide meeting room support and assist the Events team in delivering seamless support for executive events.
- Work with third-party contractors for major events (e.g., Tesco results broadcasts).
- Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
- Maintain ownership of issues, ensuring timely updates for stakeholders.
- Stay updated with technology trends to improve resolution times and share insights with the team.
- Identify and implement process improvements while publishing knowledge base articles for new issues.
- Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
- Be available for occasional out-of-hours/weekend support for planned activities.
Description
We are seeking an enthusiastic IT Technical Support Specialist to join our dynamic team in Welwyn Garden City. If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! In this vital role, you will provide exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. This is a 12-month contract position, requiring on-site work five days a week, with a rate of £300 per day inside umbrella. As an inclusive and disability-confident employer, we are committed to running an accessible recruitment process. We encourage candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2647 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Street Group, RHP, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 76 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.