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IT Support Technician
£28,000 - 30,000
Pertemps Leeds
Seymour Link Road, Chesterfield
£28,000 - 30,000
Requirements
Must:
- Experience within an IT support function or relevant degree.
- Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications.
- Familiarity with mobile hardware and software (Android).
- Desirable: Experience with Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM).
- Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified.
- Familiarity with cloud-based solutions and operations.
- Desirable: Understanding of compliance, audit, or regulatory requirements.
- Ability to manage workload under pressure and meet tight deadlines.
Responsibilities
- Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
- Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
- Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
- Provide support for Microsoft 365, Windows, and other common business applications.
- Perform user administration on Active Directory and other relevant platforms.
- Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
- Utilize remote-control software tools to diagnose and resolve faults.
- Document and maintain IT Help Desk policies and procedures.
- Assist with business and transformation projects, liaising with international technical teams.
- Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.
Description
We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies. You will be reporting to the IT Service Manager within a matrix organization, based at our UK Head Office with a UK-based IT team of six. Occasional travel may be required to support depot IT requirements in the UK and potentially internationally. At our company, we offer a great working environment, career development in a leading energy brand, hybrid working options, performance rewards, a supportive team culture, a cycle-to-work scheme, enhanced pension contributions, enhanced holidays, enhanced maternity leave, and private healthcare benefits.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2715 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, BAE Systems, NTT Data UK, Kura, FCDO Services, Babcock International, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.