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Second Line Support Engineer
£30,000 - 35,000
Matchtech Group Plc
Parkway 1460, Christchurch
£30,000 - 35,000
Requirements
Must:
We are looking for a 2nd Line Support Engineer with experience in providing support within an MSP environment. You should have strong knowledge of IT infrastructure, including servers, networks, and cloud services. Proficiency in troubleshooting and resolving technical issues is essential. Excellent customer service and communication skills are a must, along with the ability to work independently as well as part of a team. We value strong problem-solving skills and attention to detail, along with enthusiasm for learning and adapting to new technologies. Relevant IT qualifications or certifications are desirable.
Responsibilities
In this role, you will provide 2nd line support to a diverse client base, ensuring high levels of customer satisfaction. You will be responsible for diagnosing and resolving technical issues in a timely and efficient manner. You will manage and prioritize support requests through our ticketing system and assist with the setup, configuration, and maintenance of IT infrastructure. Additionally, you will escalate complex issues to 3rd line support or specialist teams when necessary. You will offer guidance and support to junior members of the team and contribute to the continuous improvement of our service delivery processes. Maintaining comprehensive documentation of technical procedures and solutions will also be part of your responsibilities.
Description
This is an exciting opportunity for an enthusiastic and motivated individual looking to develop their career, with the potential to grow into a Head of IT role as our company continues to expand. We offer the opportunity for career progression and a chance to be an integral part of a rapidly growing company. You will find an exciting and dynamic work environment with a supportive and collaborative team culture. We also provide ongoing training and professional development opportunities. If you are ready to take the next step in your career, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2076 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.