Helpdesk Administrator

- Manage engineers’ daily schedules and track their progress to ensure timely arrival at jobs. - Oversee the proper handling and uploading of job details on client portals. - Communicate updates to clients and address additional administrative or operational tasks as needed. - Step in to manage the helpdesk during lunch breaks, annual leave, or absences. - Rebook jobs or approve them for invoicing. - Update the system once parts are received. - Raise invoices in line with completed works and chase outstanding quotes. - Order materials using approved suppliers and maintain a clear log of parts ordered and delivery statuses. - Use BigChange to manage scheduling, job progress, and diaries, ensuring accurate data entry. - Provide out-of-hours support with one evening shift per week (5–9pm or 5–11pm). - Liaise with remote accounts teams and escalate queries as needed. - Support the management team with ad hoc reports and updates. - Perform general office administration, including housekeeping duties and process monitoring.