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Migrant Help jobs

Dynamics 365 Support Analyst

£35,000 - 35,000
Migrant Help
Burgoyne Heights, Burgoyne Heights
£35,000 - 35,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience providing 2nd/3rd line support for Dynamics 365 applications in an end-user environment. - Experience engaging with users and stakeholders to gather requirements and communicate resolutions. - Excellent analytical and problem-solving skills, particularly in diagnosing system issues and identifying root causes. - Ability to manage multiple support tickets and prioritize effectively in a fast-paced environment.

Technologies

Office 365

Responsibilities

- Provide 2nd and 3rd line support for Dynamics 365 applications, resolving user issues and escalating where necessary. - Troubleshoot and diagnose system issues with minimal documentation, using logical problem-solving and user engagement. - Liaise with users and stakeholders to gather information, clarify issues, and communicate resolutions effectively. - Perform basic configuration and system administration tasks within Dynamics 365 and the Power Platform. - Manage support tickets via the ACG portal, ensuring timely updates and resolution tracking. - Determine whether issues can be resolved internally or require escalation to third-party support. - Follow up with third-party vendors and relay resolutions or next steps to users. - Document solutions and contribute to internal knowledge bases to improve future support efficiency. - Collaborate with business teams to understand system usage and identify areas for improvement. - Support testing and validation of system changes or updates. - Assist in user training and onboarding for Dynamics 365 applications. - Maintain awareness of new features and updates in Dynamics 365 and Power Platform to support continuous improvement.

Description


We are Migrant Help, a leading charity established in 1963, delivering a range of support and advice services to individuals affected by displacement and exploitation across the UK. Our vision is to create a global society that protects vulnerable people, treats them with respect, and enables them to reach their full potential. We value a culture of equality, diversity, and inclusion where every individual is recognized and encouraged. We welcome applications from candidates of all backgrounds as long as they share our values, vision, and goals. We offer a competitive salary of £39,000 per annum for this home-based Dynamics 365 Support Analyst role. Our working week is 35 hours, and we emphasize flexibility and work-life balance. Additionally, we provide enhanced family-friendly provisions, an extra day of annual leave per year to a maximum of 39 days (including bank holidays), the option to buy or sell up to 5 days of annual leave, access to an employee rewards platform, wellbeing support, and a non-contributory pension scheme where we contribute 8% of your salary. If you're looking for an exciting role that makes a difference and you're an excellent problem solver, we would love to hear from you! The closing date for applications is June 23, 2025. Please note that this vacancy may close early depending on the number of applications received. We look forward to your application!
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The company with most openings is Hays Technology as they are hiring for 57 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.