2026 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
Helpdesk Product Support Specialist
£25,000 - 25,000
LawWare
Canning Street, Queen Street + Remote (UK)
£25,000 - 25,000
Requirements
Must:
We require you to have experience in a busy helpdesk or technical support environment, ideally with software support experience. Strong communication skills are essential, along with a confident and professional telephone manner. You should be able to work well under pressure, multi-task, and make decisions independently. Familiarity with Windows OS and Microsoft 365 applications and administration is required. We value strong problem-solving skills, a quick learning ability, and an investigative mindset. You must be comfortable working effectively in a remote or hybrid environment with minimal supervision. Previous experience supporting bespoke or niche software will be advantageous.
Essential requirements include being a UK citizen or eligible to work in the UK permanently, having a dedicated home office setup that meets DSE compliance standards, and demonstrating relevant experience in technical support or helpdesk roles.
Responsibilities
In this role, you will deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with service level agreements (SLAs). You will handle inbound and outbound calls with professionalism and efficiency. Your responsibilities will also include diagnosing, troubleshooting, and resolving software and technical issues, which involve software installation and repair, as well as Microsoft 365 administration (front-end & back-end). You will escalate complex issues when necessary and work collaboratively to ensure timely resolution. Maintaining and contributing to the Helpdesk Knowledge Base is part of your duties, and you will also be responsible for thoroughly testing solutions to ensure complete resolution for clients. Occasionally, you may assist with Cashroom-related features in our product, with training provided; prior experience in that area is advantageous but not essential.
Description
We are LawWare, established in 1998, and we have become one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are excited to invite a proactive and technically skilled Helpdesk Product Support Specialist to join our experienced team and report to our Client Success Manager. This is a rare opportunity to be part of a highly dynamic and demanding environment that is not a traditional call center role. While we prefer someone who can work hybrid and attend our office in Edinburgh at times, we are willing to consider fully remote applications for the right candidate. By joining us, you will have the chance to work with a close-knit, specialist team for a niche software provider. You will have opportunities to develop your technical skills and gain exposure to complex troubleshooting scenarios, becoming part of a company where your input truly matters. We offer a salary that is commensurate with experience, company pension, and the flexibility to work from home. Candidates with relevant experience or job titles such as Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, or Information Technology Specialist are also encouraged to apply.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2026 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.