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System Support Analyst
£27,000 - 31,000
Lancer Scott Holdings Ltd
Queen Charlotte Street 55, Bristol
£27,000 - 31,000
Requirements
Must:
- Understanding of SLA management, first-time fix metrics, and stock control principles.
- Knowledge of Facilities Management software, specifically CAFM.
- Well-developed Excel skills.
- Ability to interpret data in different formats with attention to detail.
- Ability to communicate complex data insights in a clear and actionable manner.
- Good communication skills, both written and verbal.
- Ability to work under pressure and multitask.
- Understanding of system change management.
- Experience of system UAT (User Acceptance Testing) is useful.
- Experience of management reporting is useful.
Responsibilities
- I will assist with the resolution of internal support tickets in a timely manner.
- I will monitor system performance, identifying and investigating errors.
- I will handle all administration tasks related to system software.
- I will manage email and ticket issues effectively.
- I will serve as the central point of contact with system suppliers to support, manage, and resolve complex issues or improvements in system functionality.
- I will manage and report on EPIX performance KPIs/SLA’s.
- I will oversee contract renewals, reactive tasks, planned preventive maintenance (PPM), compliance, work orders, and SORs.
- I will implement and demobilize operative, supplier, and client accounts.
- I will provide support for any system changes or enhancements.
- I will produce user guides and provide system training.
- I will update and maintain system documentation.
- I will set up and support sub-contractor portals.
- I will highlight any system improvements that could enhance productivity and benefits to Lancer Scott.
- I will collate system improvement requests or ideas from users and present them to senior management for review and approval.
Description
At Lancer Scott, we have been delivering renowned high-quality construction projects and facilities management services since 1998, often competing and winning against much larger competitors. Based in the heart of Bristol, we have experienced significant success, with our turnover projected to increase from £56 million in 2020 to £125 million for 2024/2025. To support our continued growth, we are investing in our people strategy and infrastructure to equip our employees with the tools they need to perform at their best. If you want to join a rapidly expanding business that offers substantial opportunities for career development and personal growth, we encourage you to apply today and let’s discuss your future with us.
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Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 68 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 68 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.