IT Service Desk Analyst

At interactive investor, we are an award-winning investment platform that empowers our customers to take control of their financial future. For nearly 30 years, we have supported investors through market highs and lows, becoming the UK’s number one flat-fee investment platform, managing assets under administration close to £75 billion and serving over 450,000 customers. For a simple, flat monthly fee, we provide a secure home for pensions, ISAs, and investments, offering a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts, and ETFs. We also deliver impartial, expert content from our award-winning financial journalists, alongside a highly engaged community of investors and daily newsletters and insights. This role presents an exciting opportunity to join our IT Service Desk team, which is dedicated to providing excellent IT service to our internal customers. You will be responsible for managing the prompt answer, response, and resolution of all inbound incidents and requests, while ensuring that you maintain strong relationships with our customers and colleagues. Reporting directly to the IT Service Desk Team Leader, we seek someone with enthusiasm, excellent customer service skills, and a strong work ethic. In addition to a competitive salary, we offer a Group Personal Pension Plan with an 8% employer contribution, life assurance, private medical insurance provided by Bupa, 25 days of annual leave (plus bank holidays), staff discounts on our investment products, a personal and well-being fund, retail discounts, and voluntary flexible benefits to tailor your benefits to your lifestyle. We are committed to creating a diverse and inclusive workplace and welcome applications from individuals of all backgrounds. We ensure fairness in our recruitment process and make reasonable adjustments to support disabled applicants.