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2nd Line Support Engineer
£28,000 - 30,000
Galdames Place, Wroot
£28,000 - 30,000
Requirements
Must:
- 3+ years in a Service Desk or Helpdesk role
- Strong knowledge of Windows OS (7–11), Windows Server, and Exchange
- Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN)
- Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix)
- Confident working with firewalls, antivirus, and cyber security tools
- Exposure to backup/monitoring tools (e.g., Datto, PRTG)
- VOIP and telephony support
- MSP background and/or education sector experience is a bonus
Responsibilities
- Handle escalated tickets from 1st line and work them through to resolution
- Prioritize and manage multiple issues to meet SLAs
- Provide desktop, server, network, and cloud support
- Keep customers updated throughout the ticket lifecycle
- Maintain accurate records in the service management system
- Liaise with third parties as needed to ensure SLAs are met
- Share fixes and updates with the wider team
Description
We are hiring a 2nd Line Support Engineer for a busy environment located in Doncaster, requiring you to be onsite for at least 3 days a week. This hands-on support role involves a mix of remote troubleshooting, customer communications, and documentation. We are looking for someone who is detail-oriented, calm under pressure, and comfortable with multiple technologies. If this sounds like you, we encourage you to apply for a confidential chat.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2681 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
magic42 Limited, GeekingITSimple, BAE Systems, Yorkshire Dental Suite, Netbuilder, HM Land Registry, Together among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.