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1st Line IT Support Engineer
£27,000 - 29,000
ISR RECRUITMENT LIMITED
Framingham Road 14, Taunton
£27,000 - 29,000
Requirements
Must:
- I require a minimum of 12 months experience in a similar IT role based on logging and resolving tickets on a Service Desk.
- A valid UK Driving Licence is essential for this role.
- You should have GCSEs (including Maths and English) or equivalent qualifications, and knowledge of IT systems, ticketing tools, and service desk operations.
- Desirable qualifications include A-levels, BTEC, or IT-related qualifications, along with Microsoft 365 administration knowledge.
- Experience within a managed service provider is highly desirable.
Responsibilities
- As a 1st Line IT Support Engineer, you will act as the first point of contact via phone, email, or chat function.
- You will provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications.
- Carrying out daily system checks and asset management tasks will be part of your duties.
- You will also contribute to knowledge base documentation and process improvements.
- Engaging in training to build your technical skills and obtain certifications is expected.
- Additionally, you will assist with user training and provide occasional onsite support.
Description
We are a managed service provider in Somerset, and we are looking for a 1st Line Support Engineer (Cloud) to join our busy service desk team, which is currently experiencing successful growth. The role involves delivering first-line IT support across multiple sites, ensuring tickets are resolved efficiently while maintaining excellent customer service at all times. You will have the opportunity to be part of a dynamic team and contribute to a positive working environment with excellent company benefits, including 25 days of annual leave plus bank holidays, bonus schemes, an employee discount platform, and a pension plan.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1988 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.