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Service Design & Transition Analyst
£13,100 - 127,300
Howdens Joinery
Harvey Reeves Road, Northampton
£13,100 - 127,300
Requirements
Must:
- I am seeking someone with practical knowledge and experience in Service Design and Service Transition/Service introduction.
- Strong process design, management, and documentation/authoring skills are essential, along with the ability to chair, facilitate, and lead meetings and workshops.
- ITIL awareness is necessary, preferably supported by ITIL certifications.
- A strong background in Service management roles is desirable, with a solid understanding of service management frameworks and processes.
- I also require an understanding of Agile methodology.
- The ideal candidate will be an innovative and positive team player with excellent communication and service skills.
- Confidence in presenting technical issues and managing the demands of non-technical staff and senior stakeholders is vital.
- You should have the ability to work effectively both within a team and independently.
Responsibilities
In this role, I will support the Service Design & Transition Manager to ensure that projects, new services, releases, and changes transition smoothly from development into production. My responsibilities include:
- Identifying, coordinating, and managing service acceptance/service readiness activities to ensure that new and changed services meet customer user requirements before going live.
- Completing the necessary service documentation for new or modified services and collaborating with other IT teams to ensure this documentation is fit for purpose.
- Ensuring that all necessary teams involved in transitioning and supporting the service are engaged and have the relevant service documentation, skills, and knowledge transferred before going live.
Description
At Howdens, we are the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. With over 900 depots throughout the UK and Europe, we serve more than 460,000 loyal trade professionals. Last year, our sales reached approximately £2.3 billion, and we have an ambitious growth agenda. We offer a competitive salary and annual company bonus, an excellent pension scheme (company contribution of up to 12%), 25 days of holiday plus bank holidays with the option to buy additional days (pro-rata), staff discounts, an Employee Assistance Programme, and exceptional reward and recognition events. If Howdens sounds like the kind of place where you can build and develop your career, we would be keen to hear from you. We are committed to providing an inclusive environment where everyone feels welcome and supported throughout the application process.
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Which companies are hiring for Business Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, Leidos, BAE Systems among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 56 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 56 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.