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1st Line IT Support Engineer
£30,000 - 30,000
ECS
Gravel Road 1A, Farnham
£30,000 - 30,000
Requirements
Must:
We are looking for candidates with experience in IT support or service desk roles. You should have familiarity with HALO ITSM or similar ticketing systems. A strong knowledge of Microsoft 365 and Windows 10/11 is essential. Excellent communication and customer service skills are a must, along with a problem-solving mindset and attention to detail. We value a willingness to pursue ITIL Foundation or equivalent. Experience with Active Directory, Teams telephony, and SharePoint Online is preferred, as well as an understanding of IT asset management and user lifecycle processes. A friendly and approachable attitude is key.
Responsibilities
In this role, you will be the first point of contact for IT queries via phone, email, and HALO ITSM. You will log, categorize, and prioritize incidents and service requests. You will resolve first-line issues, including password resets and account lockouts (Active Directory, Microsoft 365), Outlook/email access, shared mailbox setup, printer/scanner connectivity, and basic troubleshooting of Teams, SharePoint, and Windows. Providing 'how-to' support for Office 365 apps will also be part of your responsibilities. For complex issues, you will escalate them to second-line support with clear documentation and keep users informed throughout the ticket lifecycle. Monitoring ticket queues to meet SLA targets, as well as supporting onboarding/offboarding and maintaining IT documentation, will be vital to your role.
Description
We are offering a salary range of £26,000 - £31,000 for this position, located in Farnham with a hybrid work arrangement (4 days onsite). Your schedule will be Monday to Friday, with options of 8:00-16:30 or 9:00-17:30 (including a 1-hour break). Additionally, this role includes an on-call rotation of 1 in 3 Saturdays. We are excited to find a friendly, proactive, and technically skilled individual who will serve as the go-to person for everyday IT issues across our organization, contributing significantly to user satisfaction and operational success.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2758 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Workflo Solutions, TCMM Shutter Group Ltd, Mark1 IT Solutions Ltd, BTL IT Solutions Ltd., PayItMonthly Ltd, Paratech Coating UK ltd, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.