2082 IT & Software Developer jobs in the UK
Requirements
Must:
- I provide positive and consistent customer service to our clients.
- I care about the outcomes of the support I and the company offer.
- I can organize my work and support other Helpdesk colleagues.
- I am a team player and actively work together with all colleagues to provide proactive IT support.
- I possess a wide variety of IT support knowledge, including remote access and specialist school software, and I am willing to investigate and resolve uncommon, challenging, and complex IT problems.
- I have good communication skills with the ability to clarify and explain instructions clearly.
- I ensure effective time management and prioritization.
- I am capable of working independently and with initiative.
- I have proven literacy and numeracy skills.
- I have at least 2 years of IT support experience.
- I ensure compliance with GDPR and the Data Protection Act in all areas of IT.
- I possess GCSE or equivalent qualifications (required).
- I am authorized to work in the United Kingdom.
Responsibilities
- I carry out all tasks set in IT at both our clients’ locations and internally within the company.
- I maintain the highest standards of service and conduct with clients and visitors.
- I complete all regularly scheduled tasks set in any client’s Service Level Agreement.
- I uphold and develop professional relationships with clients.
- I seek solutions to IT problems faced on a day-to-day basis.
- I provide proactive IT support and communication to clients.
- I raise, investigate, troubleshoot, and resolve support tickets using our Management Information System (MIS).
- I provide escalated support within the Helpdesk team, investigating, troubleshooting, and resolving escalated support tickets.
- I support technicians onsite during emergency call-outs for server or network issues.
- I raise and process any other requests using the MIS or emailing system.
- I support disaster recovery situations, ensuring successful data backup and restoration.
- I liaise with third-party contractors as necessary.
- I identify internet security and virus infection risks and repair them as needed.
- I provide support for additional services outside of SLAs, such as broadband, VOIP, and MIS.
- I install and configure solutions for remote working, backups, VOIP, and Anti-Virus.
- I carry out Microsoft 365 email and Teams migrations.
- I work within the parameters of my access level, which may include limited access to the site domain controller and Server/Cloud services.
- I fully support the directors and managers with the implementation and continuation of daily routines and procedures.
- I assist clients’ employed network administrators, coordinators, and apprentices with the upkeep and monitoring of the school infrastructure.
- I perform maintenance tasks and troubleshooting on any audio-visual equipment.
- I process warranties on behalf of clients, taking responsibility for registration, return, and checks on any warranty repairs.
- I ensure client contact and network information is always up to date using the Company MIS.
- I provide training and support in the use of new equipment and software, sharing techniques and expertise with other staff and apprentices.
Description
Founded in 2005, we at Drift IT Services are dedicated to supporting schools. Our founders have an education background, having worked in schools for many years before starting the company. We started Drift IT Services because we understand the importance of education and believe in providing schools with the best value and service. Our simple goal is to assist as many schools as possible, underpinning teaching and learning so teachers can focus on educating. We strive to ensure our team consists of individuals who value the significance of education and enjoy building relationships. This position is full-time and permanent, offering a salary between ÂŁ26,000.00 and ÂŁ28,000.00 per year. We also provide several benefits, including bereavement leave, casual dress, company events, a pension plan, an employee mentoring program, free and on-site parking, a health and wellbeing program, and sick pay.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2082 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Commsworld, Direct Online Services, Ever Nimble, Nebula Cloud Limited, Fleet Witness, Vigo IT Solutions among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.