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Devonshire Hayes Recruitment Specialists Ltd jobs

Technical Support Analyst

£35,000 - 40,000
Devonshire Hayes Recruitment Specialists Ltd
Devonport Road 15, Bromley Town
£35,000 - 40,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for candidates with experience working within an IT support environment. You should be comfortable working within an ITIL framework, which includes incident, request, change, and problem management. A good knowledge of Microsoft 365 applications, such as Outlook, Teams, Word, Excel, and SharePoint, is essential. Familiarity with Windows 10/11 desktops, Intune, and Autopilot is also required. You must have a knack for explaining technology in plain language, without jargon, and possess excellent customer service skills, both over the phone and in person.

Technologies

Active Directory
ITIL
Microsoft 365
Office 365

Responsibilities

As a Modern Workplace Analyst, you will be responsible for providing support and assistance to users, ensuring a smooth and efficient IT experience. You will work within the ITIL framework to manage incidents and service requests effectively. Your role will involve troubleshooting technical issues, guiding users through problem resolution, and collaborating with other team members to improve service delivery.

Description


We would also appreciate any experience you may have with Freshservice or another ITSM platform. Familiarity with the basics of Active Directory and Azure Active Directory would be nice to have but is not mandatory. Please note that this opportunity requires you to work in the office full-time, five days per week.
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