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1st Line Support Analyst
£30,000 - 60,000
ClearCourse
Cheapside 107, Purbrook
£30,000 - 60,000
Requirements
Must:
- Previous experience in a customer-facing role
- Strong computer literacy; ideally with experience in retail or software support
- Excellent organisational and time management skills
- Ability to prioritise workload in a fast-paced environment
- Excellent customer service and communication skills (written & verbal)
- Confident telephone manner with the ability to explain technical issues clearly
- Attention to detail and ability to multitask
- Desired: Previous software support experience
- Retail sector background
- IT qualifications and/or SQL knowledge
Responsibilities
- Act as the first point of contact for customers via telephone, email, and ticketing system
- Learn and develop strong knowledge of Swan Retail's products and services
- Troubleshoot and resolve customer issues with efficiency and professionalism
- Monitor and log incoming emails accurately
- Maintain clear and accurate customer records at all times
- Liaise with third parties on support tickets when required
- Ensure tickets are resolved within agreed SLAs and provide timely updates to customers
- Carry out initial troubleshooting for hardware-related issues
- Take responsibility for your own and team ticket queues
Description
We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role is the first point of contact for our customers, ensuring that queries are resolved quickly, efficiently, and professionally. You will be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. At ClearCourse, we offer competitive salary and excellent benefits, including Life Assurance & Income Protection, Private Medical cover, 25 days of annual leave plus bank holidays, Company Pension, enhanced maternity, paternity, and adoption pay, generous training budgets, hybrid working options, and volunteering days. By joining ClearCourse, you will be part of a growing group of tech companies working together to create brilliant software and payments solutions. You will benefit from a collaborative culture, exciting career opportunities, and the chance to make a real impact for our customers.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 844 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ApplianSys, u-blox, Serac Group, Cencora, Unisys, Bank of England, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays as they are hiring for 22 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays as they are hiring for 22 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.