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Senior IT Infrastructure and Support Engineer
£45,000 - 45,000
Chess Dynamics Limited
Amundsen Road, Horsham
£45,000 - 45,000
Requirements
Must:
- Strong experience with Windows Server environments, including Active Directory, Group Policy, DNS/DHCP, and file/print services.
- Excellent understanding of Azure AD, Exchange Online, Office 365, and cloud identity concepts.
- Working knowledge of Hyper-V, Veeam, WSUS, certificate services, and endpoint management tools (e.g., ManageEngine).
- Familiarity with security tools and concepts, such as endpoint protection, email filtering, SIEM/monitoring, or extended AV tools.
- Understanding of network fundamentals (TCP/IP, VLANs, firewalls) and general troubleshooting.
Desirable:
- Experience using collaboration and tracking tools like Jira and Confluence.
- Experience with ERP systems (Epicor preferred), including maintaining, supporting day-to-day user support and system admin functions.
Personal Attributes:
- Strong technical problem-solving ability and a desire to continuously improve IT systems and support.
- Clear and confident communication with both technical and non-technical audiences.
- Proactive, organized, and capable of managing own workload while supporting others.
- Willingness to share knowledge and coach others without formal line management responsibilities.
- Committed to high standards of IT service delivery and information security.
- Demonstrates our company values of Teamwork, Integrity, Excellence, and Courage.
- Highly organized and methodical approach, with an eye for detail.
- Ability to work independently when required.
- A flexible, conscientious, and diligent attitude.
- Excellent communication, interpersonal, and written skills.
- Resilient and adaptable approach.
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Responsibilities
- Provide high-level technical support across the business, including troubleshooting complex issues with infrastructure, applications, and user devices.
- Maintain and support key systems such as Active Directory, Azure, Exchange 365, virtualized environments (Hyper-V), and backup solutions.
- Contribute to the security and stability of our IT estate by supporting cybersecurity tools and policies.
- Collaborate with the wider IT team on system improvements, deployments, and technical projects.
- Proactively identify areas for automation, standardization, or process improvement within IT operations.
- Act as a technical mentor to junior team members, providing guidance, informal training, and support with their development goals.
- Document solutions, processes, and best practices to build team knowledge and reduce single points of failure.
- Participate in disaster recovery planning, testing, and service continuity initiatives.
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Description
Work Life Balance: - 37.5 hour working week - Provide regular out-of-hours support for planned maintenance or critical issues. - Lunchtime finishes on a Friday - Hybrid / flexible working arrangements - 28 days annual leave - Christmas closure - Holiday purchasing scheme Benefits: - Group pension plan matched contributions up to 5% - Income protection scheme - Employee Assistance Programme offering key services including remote GP service and mental health support - Life assurance policy, including bereavement counseling and probate helpline - Company shares incentive plan and save as you earn scheme - Electric vehicle salary sacrifice scheme - Wellbeing initiatives and regular activities to support and promote wellbeing - Regular sports and social activities - Gym membership discounts - Reward platform with high street discounts and employee benefits - Recruitment referral bonus scheme - Excellent learning & development opportunities - Great working environment with free onsite car parking across all locations Security Clearance Requirements: Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history, and the right to work in the UK, along with proof of UK residency for at least five years.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2730 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Leidos, BAE Systems, Kirintec Limited, NTT Data UK, FCDO Services, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.