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CPS Group (UK) Limited jobs

IT Service Desk Analyst

£18,000 - 20,000
Greyfriars Road, Swansea
£18,000 - 20,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Exceptional user-facing and communication skills. - Hands-on experience using core Microsoft support technologies (e.g., SCCM, MDT, Intune). - Experience deploying Windows 11 devices and upgrading from Windows 10. - Experience with Microsoft Azure (desirable). - Ability to work on-site Monday to Friday.

Responsibilities

As an IT Service Desk Analyst, you will be responsible for providing user-facing support and assisting with small IT-centric projects, such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment Kit (MDT) and SCCM. Additionally, you will handle other key technical duties, including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software, and answering inbound IT support calls.

Description


We are a leading organization seeking a seasoned IT Service Desk Analyst to join our existing internal IT support function. This is a contract position with a daily rate of £18 - £20 per hour. The role is determined to be inside IR35 and has a duration of 3 months, starting as soon as possible. We look forward to finding a skilled professional to support our on-site IT Support team and contribute to delivering excellent user service.
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