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Senior Regional IT Support Engineer
£26,520 - 32,240
BIMM University
Brunswick Street West 38-42, Hove + Remote
£26,520 - 32,240
Requirements
Must:
- A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally.
- Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations.
- Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS.
- Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting.
- Experience with printer configuration and maintenance.
- Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users.
- The ability to collaborate effectively with colleagues, share knowledge, and promote best practice.
- A calm, approachable manner with integrity, accountability, and ownership in your work.
- The flexibility to support occasional evening and weekend work when required.
Responsibilities
- Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site.
- Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs.
- Carry out campus visits when remote support isn’t possible, delivering effective in-person support and fostering trust with users.
- Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping.
- Document and monitor IT support activities through our Helpdesk platform, keeping knowledge bases and systems up to date.
- Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards.
- Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes.
- Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations.
Description
We at BIMM University are more than just an educational institution – we are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to 25 days holiday per year (FTE), a SMART pension, and a comprehensive benefits package. We continually strive to create a culture of inclusivity to truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students; therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check/enhanced check with a barred list if required by statute and internal policy.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2879 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, NTT Data UK, Kirintec Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.